In this section the resources listed in Chapters 9-15 are listed in the sequence they appear in the book. Some resources which appear in duplicate in more than one chapter in the book have been excluded
Chapter 9 Establishing the Intranet Team
Job titles for intranet managers
Jane McConnell’s commentary on job titles for intranet managers
What Every Intranet Team Should Know
This is written by James Robertson at Step Two Designs Step Two Designs
What’s an intranet manager’s career paths
Mark Morrell’s discussion on these issues
Chapter 10 Managing Intranet Projects
James Robertson of Step Two Designs has written a report on a project methodology for intranet development.
Risk Management for IT Projects
A comprehensive handbook
Manage It! Your guide to pragmatic project management,
Some very practical ideas on IT project management
Chapter 11 Evaluating Risks
A good introduction from Wikipedia
Chapter 12 Conforming to Compliance Requirements
Chapter 13 Enhancing the User Experience
A very practial approach to usability testing, but not specifically about intranets
A series of reports from the Nielsen Norman Group that set out the basic principles of intranet usability
A US Government sponsored website on all aspects of usability
Web Accessibility: practical advice for the library and information professional
Excellent practical advice on web accessibility issues
A web site developed for the management of EU web sites
The Web Accessibility Initiative website is the definitive source of resources on accessibility compliance
Chapter 14 Marketing the Intranet
The ‘Boris’ intranet case study of the City of Casey
A case study from Step Two Designs
Intranet Innovation Awards and Intranet Design Annual
Good examples of intranet marketing can be found in the reports of the Intranet Innovation Awards, published by Step Two Designs and in the Intranet Design Annual reports from the Nielsen Norman Group:
Chapter 15 Measuring User Satisfaction
Details of the membership benefits offered by the Intranet Benchmarking
The Intranet Review Toolkit is a heuristic intranet benchmarking methodology developed by James Robertson
World Wide Intranet Benchmarking Challenge
Information about the World Wide Intranet Benchmarking Challenge