In this section the resources listed in Chapters 1 – 5 are listed out in the sequence they appear in the book. New items added in August have an asterisk after the title
Chapter 1 Managing Intranets: Opportunities and Challenges
Although perhaps better known for work on web usability, the Nielsen Norman Group has a significant intranet design and usability practice.
This report is published annually and provides a baseline into the way in which intranets are having an impact on the organization. For 2011 the survey has been renamed the Digital Workplace survey
Statistical Bulletin: E-Commerce and information and communication technology (ICT) activity 2008.
For over a decade James Robertson and his colleagues at Step Two Designs, an intranet consultancy
based in Sydney, Australia, have published a wide range of reports on all aspects of intranet management.
Surveys on the value of information *
If you are looking for survey information on the value of information to an organisation these reports are very useful evidence
Chapter 2 Defining User Requirements
James Robertson has written Designing Intranets: creating sites that work (Step Two Designs, 2010), which goes into considerable detail about how to identify user requirements
Microsoft Product Reaction Cards
Microsoft Corporation has published a number of papers on user requirements methodologies, including the Product Reaction Cards:
Steve Krug, with Ziv Yaar, has written this very practical book on persona development, but there is little direct advice on intranet persona development:
George Olsen has published a very detailed persona development methodology:
Don Norman is one of the founders of the Nielsen Norman Group.
This website is an excellent source of information on all aspects of defining a user experience
Sometimes even the best research needs to be reported with care
Chapter 3 Making a Business Case
Step Two Designs sponsors the annual Intranet Innovation Awards andthe descriptions of these awards often contain good illustrations of how to prepare a successful business case:.
The Nielsen Norman Intranet Design Annual is also a source of business case ideas
A series of excellent papers on risk management methodologies and the value of using risk management can be found in a special issue of the IBM Journal of Research and Development, 54 (3) (2010)Fundamentals of Risk Management
A good introduction to risk management
An analysis by James Robertson on why a productivity-based approach to business case development is invariably unsuccessful
James Robertson has written an excellent introductory guide to intranet development
Chapter 4 Developing a Content Strategy
A good introduction to content strategy by Anne Rockley
Richard Dennison has written extensively on the use of social media, with particular reference to British Telecom
There are many books and reports on the subject of social networking and social media. A good starting place is this report from the Nielsen Norman Group based on a synthesis of a number of case studies
Laurel Papworth has collected a set of published social media guidelines from a range of organizations
Just one example of the problems of transliteration, a particular problem with Arabic
Sets out the requirements for ensuring that web sites and intranets are accessible to users with physical and other handicaps.
A report from James Robertson, Step Two Designs
This report published in 2008 by Deloitte Consulting is exceptionally well researched and provides guidance on connecting people to organizational culture, resources and colleagues
Chapter 5 Enhancing Collaboration
Morten Hansen provides a wealth of information and inspiration on the subject of collaboration, based on many years of large-scale research projects:
Collaborate To Compete
Logan, R. K. and Stokes, L. W. (2004) New York: Wiley. This book is currently out-of-print but it is worth tracking down a copy
A good heuristic collaboration benchmarking methodology
Gratton, L. and Ericsson, T. J. (2007) Harvard Business Review, November, 101–9.
Harvard Business Review, May 2009, 99–105.
McDermott, R. and Archibald, D. (2010) Harvard Business Review, March, 83–9.
Brett, J., Behfar, K. and Kern, M. C. (2006) Harvard Business Review, November, 84-91.
Michael Sampson is a consultant who specializes in collaboration, and has written a number of excellent books on the subject, many with a strong SharePoint element. He is currently writing a book on collaboration
Interesting viewpoint on the ‘membership’ of project teams